Política de reembolso

We want you to be happy with your Drydura purchase.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at support@drydura.store with your order number and the reason for your return.

Please do not send your item back without contacting us first. If your return is accepted, we will provide return instructions.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us at support@drydura.store within 7 days of delivery. Please include your order number and photos of the issue so we can review it and help resolve the problem.

Non-Returnable Items

We cannot accept returns for items that have been used, damaged by the customer, or returned without original packaging.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund.

Exchanges

The fastest way to get the product you want is to return the item you have and place a new order once your return is approved.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@drydura.store.

We cannot guarantee changes or cancellations once an order has already been processed or shipped.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Questions

If you have any questions about returns or refunds, please contact us at support@drydura.store.